Can you identify business processes from your own experience that were efficient at some stage, but which have become unnecessarily complex? 

While both (1) the positive impetus of organizations to innovate and (2) the phenomenon of organizational entropy show the importance of improving existing processes, the principles behind redesign approaches are also helpful to develop entirely new business processes. New business processes appear continuously. For example, think of how new legislation may require the development of new business processes. In response to the financial crisis earlier this century, many national governments invoked guardian institutes to watch over banks. The business processes that governed their interaction with the national banks often had to be developed from scratch. Other examples of new business processes can also be clearly seen in healthcare settings, where new medical knowledge triggers entirely new treatment processes. What is important to remember is this: Each business process in existence had to be developed at some stage. Redesign methods can be helpful for new processes, too.