Questions and Answers of Fundamentals Of Business Process Management

Consider the following process for the admission of international graduate students at a university. In order to apply for admission, students first fill in an online form. Online applications are
One of the breakthrough events for the development of BPM was Ford’s acquisition of a big financial stake in Mazda during the 1980s. When visiting Mazda’s plants, one of the things that Ford
Consider again the construction company BuildIT and its procureto-pay process described. Which aspects in the organizational, product, data, application, and technical infrastructure perspectives
What are core, support, and management processes of a university?
At this point, we discussed sequence, decomposition, and specialization relations between business processes. Can you think of other types of relations that are useful to distinguish between
Explain how the trade-off between impact and manageability works out for broad and narrow processes, respectively.
Model the following fragment of a business process for assessing loan applications (loan origination process).
Model the following fragment of a business process for assessing loan applications.
Model the following process fragment. After a car accident, a statement is sought from two witnesses out of the five that were present in order to lodge the insurance claim. As soon as the first two
Model the following process snippet. A typical army recruitment process starts by shortlisting all candidates’ applications. Those shortlisted are then called to take the following tests: drug and
Model the billing process of an Internet Service Provider (ISP). The ISP sends an invoice by email to the customer on the first working day of each month (Day 1). On Day 7, the customer has the full
Model the following routine for accessing an Internet bank service. The routine for logging into an Internet bank account starts once the credentials entered from the user have been retrieved.
Model the following process fragment. Once a wholesale order has been confirmed, the supplier transmits this order to the carrier for the preparation of the transportation quote. In order to prepare
Model the following business process snippet. In a stock exchange, stock price variations are continuously monitored during the day. A day starts when the opening bell rings and concludes when the
The measurements reported in Table 7.4 stem from 1992. How do you expect that these measurements have changed since then? What role do information systems play in this context? Table 7.4 Analysis
Consider the process model shown in Figure 7.4 with the processing times indicated in the brackets of the tasks. What is its critical path? How much slack is there on the task that is not on the
A restaurant receives on average 1,200 customers per day (between 10 a.m. and 10 p.m.). During peak times (12 p.m. to 3 p.m. and 6 p.m. to 9 p.m.), the restaurant receives around 900 customers in
An insurance company receives 220 calls per day from customers who want to lodge an insurance claim. All calls are handled by 7 call center agents who work from 8 a.m. to 5 p.m. every day. The way
Consider now the case where the engineering team in the previous example requires 16 working days to design a hardware device. What is then the average amount of time an order takes to be fulfilled?
The insurance company called Cetera is facing the following problem: Whenever there is a major event (e.g., a storm), their claim-to-resolution process is unable to cope with the ensuing spike in
Can you identify business processes from your own experience that were efficient at some stage, but which have become unnecessarily complex? While both (1) the positive impetus of organizations to
In which state is the process after all the actions of the rental process of BuildIT have been performed as described above? Which work items can you identify that are under control of the BPMS? Make
Consider the following developments and indicate which components of the BPMS architecture are affected when they are addressed.1. A new decision support system is developed to support acceptors in
Indicate to what extent the following activities can be considered a success for a BPM program. For your assessment, try to distinguish between prerequisites and measures of success. Prerequisites
In recent years, many companies have started initiatives towards digital transformation, better customer experience, and regulatory compliance. Partially, these initiatives are operationalized by the