Vortex Consulting has issued a report recommending changes for its newest high-tech manufacturing client, Precision Instruments. Precision currently manufactures a single product, a surgical robot that is sold and distributed internationally. The report contains the following suggestions for enhancing business performance:
a. Develop a more advanced cutting tool to stay ahead of competitors.
b. Adopt a TQM philosophy to reduce waste and defects to near zero.
c. Reduce lead times (time from customer order of product to customer receipt of product) by 20% in order to increase customer retention.
d. Redesign the robot to use 25% less energy, as part of Vortex’s corporate social responsibility objectives.
e. Benchmark the company’s gross margin percentages against its major competitors.

Required

Link each of these changes to the key success factors that are important to managers.