=+2 “Everything we do can be broken down into a process”, said Lucile, COO of an outsourcing business for the ‘back-office’ functions of a range of companies. “It may be more straightforward in a manufacturing business, but the concept of process improvement is just as powerful in service operations.

Using this approach, our team of Black Belts has achieved 30 per cent productivity improvements in six months. I think Six Sigma is powerful because it is the process of comparing process outputs against customer requirements.