Question: 5 What are the differences between high and low customer contact service (CCS) businesses, in general, for the dimensions listed below? (Example-Facility Layout: in a

5 What are the differences between high and low customer contact service (CCS) businesses, in general, for the dimensions listed below? (Example-Facility Layout: in a high CCS, the facility would be designed to enhance the feelings and comfort of the customer while in a low CCS, the facility would be designed for efficient processing.)

Worker skill Capacity utilization Level of automation Low CCS BUSINESSES HIGH CCS

Worker skill Capacity utilization Level of automation Low CCS BUSINESSES HIGH CCS BUSINESSES

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