Question: 4 What are the differences between high and low customer contact service (CCS) businesses. in general, for the dimensions listed below? (Example-Facility Layout: in a

4 What are the differences between high and low customer contact service (CCS) businesses. in general, for the dimensions listed below? (Example-Facility Layout: in a high CCS the facility would be designed to enhance the feelings and comfort of the customer, while in a low CCS the facility would be designed for efficient processing.) Low CCS BUSINESSES HIGH CCS BUSINESSES Worker skill Capacity utilization Level of automation

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