1. What traits do you believe have been exhibited by Howard Shultz that would indicate that he is an effective leader?

2. Describe Howard Shultz’s basic leadership style. How would you then rate his leadership using the leadership grid?

3. What factors might lead Dr. Sherman to conclude that Howard Shultz is both a transformational and charismatic leader?

4. What actions does it seem that Howard Shultz takes in order to build employee trust in his firm? Would you trust him?

5. What leadership challenges might going international pose to Mr. Schultz? Which countries might or might not his style of leadership work in?

6. Personality (Chapter 2) is best associated with which leadership theory?

7. What is the role of communication (Chapters 5 and 6) in leadership?

8. When implementing the turnaround strategy, which assertiveness (passive, aggressive, assertive) and conflict management style (Chapter 7) is most appropriate for Schultz?