Question: In what way does this case deal with a customer service problem? What steps do you recommend that Insurance Resource take to get clients to

  1. In what way does this case deal with a customer service problem?
  2. What steps do you recommend that Insurance Resource take to get clients to send the company documents that are easier to manage?
  3. What suggestions can you offer Wendy and the other scanning technicians to process their work more effectively for now?

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1 The major issue in this case is customer service The customers want their claims forms processed ... View full answer

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