1. Mindy and Rachel are considering taking steps that will require significant change in their operation. What factors do you feel have generated their sense that change is needed? What additional factors would you recommend they consider?

2. The decisions Mindy and Rachel are about to make will have a significant impact on their staff. What role, if any, do you think existing managers and the operation’s employees should play in Mindy and Rachel’s decision-making process?

3. The changes Mindy and Rachel are considering are substantial. If they elect to drop their franchise affiliation and create a water park on-site, what dynamic changes do you feel they will immediately encounter? What intermediate changes should they anticipate? What are some gradual changes they are likely to experience?