The characteristics of Generation Z employees are currently being evaluated and analyzed. Clearly, however, one of the
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The characteristics of Generation Z employees are currently being evaluated and analyzed. Clearly, however, one of the most significant characteristics of this generation is their tremendous ability to use and apply technology tools in their personal lives.
a. What specific challenges are likely to occur within hospitality organizations as these employees enter the workforce in increasing numbers?
b. What are some specific ways HR managers can utilize the technology-related skills of this generation to help improve customer service and product delivery in hospitality settings?
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a Specific challenges likely to occur within hospitality organizations as Generation Z employees enter the workforce in increasing numbers Generation Gap The generation gap between Generation Z and ot...View the full answer
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Related Book For 
Human Resources Management In The Hospitality Industry
ISBN: 9781118988503
2nd Edition
Authors: David K Hayes, Jack D Ninemeier
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