Question: Never attack a persons defences. Do not try to explain someone to himself or herself by saying things like, You know the real reason you

Never attack a person’s defences. Do not try to “explain someone” to himself or herself by saying things like, “You know the real reason you are using that excuse is that you cannot bear to be blamed for anything.” Instead, try to concentrate on the act itself (“sales are down”) rather than on the person (“you are not selling enough”). LO.1

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