Using the ADDIE model discussed in this chapter, design a training program that addresses the customer service

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Using the ADDIE model discussed in this chapter, design a training program that addresses the customer service expectations of walk-in patients in the emergency department. Include an evaluation process that answers the following questions:

a. What method will you use to evaluate the knowledge transfer?

b. How will you know whether or not you met your training objective?

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Human Resources In Healthcare Managing For Success

ISBN: 9781567932997

3rd Edition

Authors: Bruce Fried, Myron D. Fottler

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Question Posted: Feb 17, 2024 03:00 AM

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Using the ADDIE model discussed in this chapter, design a training program that addresses the customer service

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ADDIE Model Applied to Customer Service Expectations of Walkin Patients in Emergency Department Analysis Phase Identify learner needs preferences and backgrounds Define the scope of the issue and gath...View the full answer

Human Resources In Healthcare Managing For Success

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