Question: Using the ADDIE model discussed in this chapter, design a training program that addresses the customer service expectations of walk-in patients in the emergency department.

Using the ADDIE model discussed in this chapter, design a training program that addresses the customer service expectations of walk-in patients in the emergency department. Include an evaluation process that answers the following questions:

a. What method will you use to evaluate the knowledge transfer?

b. How will you know whether or not you met your training objective?

Step by Step Solution

★★★★★

3.51 Rating (158 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

ADDIE Model Applied to Customer Service Expectations of Walkin Patients in Emergency Department Analysis Phase Identify learner needs preferences and backgrounds Define the scope of the issue and gath... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related Human Resources Management Questions!

Identify the process evaluation article that you chose and explain why you selected this example. Describe the purpose of the evaluation, the informants, the questions asked, and the results of the...

Dissertation Topic: "The Effects of Cybersecurity Measures on the Productivity and Well-being of Teleworkers in the Healthcare Industry". Introduction Draft no more than TWO paragraphs here -...

Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...

Using the ADDIE model, design a training program that addresses the customer service expectations of walk - in patients in the emergency department. Include an evaluation process that answers the...

1. Using the ADDIE model, design a training program that addresses the customer service expectations of walk-in patients in the emergency department. Include an evaluation process that answers the...

\f\f\fChapter 2 Service Strategy Learning Objectives After completing this chapter, you should be able to: 1. Formulate a strategic service vision. 2. Describe how a service competes using the three...

You are charged with designing an occupational health and safety compliance training program for generic company--see Dyson article copied below: Choose a company in any of the following industries:...

Learner Instructions 3 Skills Test Submission details Students Name Student ID Group Assessors Name Assessment Date/s Pre-Assessment Checklist The purpose of this checklist The pre-assessment...

The New World Reality of Benefits Communication Alexander, Sheri. Employee Benefit Plan Review 68.11 (May 2014): 13-14. One of the biggest challenges of modern benefits is explaining them to...

Question 3 Basically, I would just like to see someone else's answer on this to compare mine and see how close it comes/ see if my answers are reasonable For this activity, you will be using the...

8. [Ch 6] Consider the following stream of cash flows. If the current market rate of interest is 6.00% (compounded annually), then what is the time t-6 value of this stream of uneven cash flows?...

You are negotiating a physician capitation contract with BigGreen Health Plan to begin on January 1 next year. Your actuarial projections say that for the 2,000 members to be covered under the...

( 1 pt ) What's wrong with the following code segment? ] } { 4 , 5 , 6 } { 7 , 8 , 9 } { [ { 0 , - 1 , - 2 }

Let {Wn} be the p-random walk given in the binomial model (7.24), and define YT as in (7.16). For some , let p = p e p e + q , where q = 1 p. Mimicking the proof of Proposition 7.5, show that the...

Employers will be in a poor position to defend their policies and procedures if a. Their employee turnover is high. b. Recordkeeping related to policy enforcement is poor. c. Most of the jobs in...

1. Do you think Holly could be guilty of negligent hiring? 2. Do you think a jury of average citizens would find Holly and/or her club guilty of negligent hiring? 3. As an HR specialist, how would...

Employees have had the most success challenging dress codes on the basis that the codes violate employment laws related to a. Age discrimination. b. Race discrimination. c. Gender discrimination. d....

On January 1 , 2 0 2 0 , Panther, Inc., issued securities with a total fair value of $ 5 9 2 , 0 0 0 for 1 0 0 percent of Stark Corporation's outstanding ownership shares. Stark has long supplied...

plz help Plzz help, all information is here. need help filling out question 2, 3, and 4 The following transactions occurred over the months of September to December at Nicole's Getaway Spa (NGS)....

#5 Intro You've assembled the following portfolio: Part 1 What is the expected return of the portfolio