Question: 1. Using the ADDIE model, design a training program that addresses the customer service expectations of walk-in patients in the emergency department. Include an evaluation

1. Using the ADDIE model, design a training program that addresses the customer service expectations of walk-in patients in the emergency department.

Include an evaluation process that answers the following questions:

a. What method will you use to evaluate the training program?

b. How will you know whether you met your training objective?

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