If dramatic payoffs can be achieved through knowledge management (as with the DocMan system), why don’t more companies do so? Chevron (chevron.com) wanted to explore, develop, adapt, and adopt knowledge management methods to leverage its expertise throughout the enterprise to maintain a competitive position in the marketplace. The improvements gained from identifying, sharing, and managing intellectual assets can impact positively on drilling, office work, safety, and refineries. Improvements were generated by focusing on process, culture, best practices, and technology, including Internet technology.

Chevron uses knowledge management in drilling, refinery maintenance and safety management, capital project management, and other areas. The electronic documentmanagement system impacts on several different areas at Chevron.