3. Managing a local, casual restaurant has its ups and downs, and today is one of the downs. Customers have been complaining that the waiters and waitresses have not been friendly, so you’ve decided to call a “worker meeting” to address the problem.

What do you do at the meeting?

A. Tell the workers what the customers said and then sit back and listen to everyone’s responses.

B. Explain the problem and offer possible solutions while delegating particular tasks

(such as checking in on customers) to specific individuals.

C. Tell your workers about the complaints and explain that you’re shocked—you could never have imagined that this scenario would happen.

D. Open the group meeting by having each member state what’s been on his or her mind lately; you figure personal problems may affect the working environment.