Insert the missing word:

It is possible to extend this model to cover evaluating major options with a material affect on the organization. In the past, management has considered options via two-dimensional criteria:

1. Economic feasibility.

2. Social acceptability.

Change management requires management to consider a third dimension:

3. The . . . . . . . . . . . . . . . . . . . . . . . . . implications. Here each individual (and group of individuals) may be affected in terms of economical, social, personal and political implications. The workers now have an additional role over and above the operational functions, as they must now become a positive, interactive component of the change programme.

a. audit

b. human relations

c. structuring

d. performance