The U.S. Department of Transportation reports that America West Airlines got 7.65 complaints of mishandled baggage per

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The U.S. Department of Transportation reports that America West Airlines got 7.65 complaints of mishandled baggage per 1000 passengers in March 2000. Assuming this rate applies to the next 500 passengers who depart from Portland, Oregon, on America West flights, what is the probability that at least 5 people will have their baggage mishandled?  that no more than 3 people will have their baggage mishandled?

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