Use the template in exhibit 7.2 to create a charter for an improvement project involving a healthcare process that you are familiar with. Complete as many sections of the charter as possible.

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Problem Statement During the last fiscal year, 342 applications were received for paramedic or emergency medical technician (EMT) vacancies. In this same period, 49 applicants-14%-were hired and eventually began employment with Grant County Emergency Medical Services (EMS). The current hiring process for EMTS and paramedics averages 87 days with a range of 7 to 212 days from time of application. As of February, EMS operations are understaffed by 17% (47 vacancies for EMTS and paramedics). Understaffing causes an increase in EMS operational overtime, idle time during field training, and system and administrative workload. Goal A 5% or less vacancy rate for EMTS and paramedics Project Scope Individuals who apply for a paramedic or EMT position with Grant County EMS Out-of-Project Scope Existing paramedic or EMT employees who are promoted or return to full-time status Vacancies for other positions Measures Current vacancies Current overtime standby utilization Hiring process intervals (in days) and cost Deliverables Within 6 months: Increase the hire rate of qualified applicants from 14% to 30%. Reduce annualized cost of EMS overtime and standby time to less than $280,000. Reduce cost per new hire (recruiting, advertising, assessing) to no more than $300. Robert Jones, Director, Public Safety Larry McNeill, Deputy Chief, EMS Training Jackie Gregory, Administrative Services Todd O'Brien, Human Resources Sponsor Team Leader Team Members Team Facilitator Applicants (count) Applicant status (percentage of overall applicants) Range of application date to start date Michael Fine, EMT Gary Young, Paramedic Sally Steward, Manager, Information Services