Questions and Answers of Operations And Supply Chain Management

What are the four main functions within SAP’s supply chain software?
What term relates to the posting and tracking of activities that document a business?
Is it true that for an ERP system to be effective, it must be completely purchased from a single vendor?
ERP systems from different vendors vary quite a bit, but typically they will focus on at least what four major areas?
Which common ERP module category is typically the largest and most complex?
What is the term for a computer program often used to facilitate database queries that are not part of a standard ERP system?
What term refers to the sharing of information with partners to coordinate production, enabling everyone to work together to increase visibility and responsiveness?
What part of SAP gives users personalized access to a range of information, applications, and services supported by the system?
Operations and supply chain ___________________________ leverages the vast amount of data in enterprise resource planning systems to make decisions related to managing resources.
A process is ________________ if it operates at the lowest possible cost.
A customer picks a product over a similar product due to the ________________ value of the product.
True or False: The only learning for an organization comes from the individual learning of its employees.
A process is part of an organization that takes _________________, turns them into _______________, and adds ___________________ while doing so.
What is the name of the national quality award given by the government of the United States?
A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in their process. Specific customer complaints have been analyzed and grouped into
Which international standard has recently been developed to address socially responsible behavior of firms?
Which industry specific standard has been developed by the big three auto makers for suppliers of parts, materials, and services to the automotive industry?
What is it called when a firm looks externally and examines other companies for examples of best practices?
Some manufacturing firms contract with an outside company to manage the firm’s logistics functions. What is the general term for a firm that provides such services?
Logistics accounts for about what percent of the U.S. gross domestic product?
Productivity measures for a manufacturing plant over a six-month period follow:Using January as the base period, compute a productivity index for February to June, and comment on what those
Vehicle transmission repairs for part number TAC45123 are costly to replace. A highly skilled mechanic must disassemble the transmission. If the part fails while it is in warranty, the manufacturer
In Problem 35, Cynthia’s Cookies must decide between two improvement options. Option 1 is spending $10,000 on a new online marketing campaign that is expected to increase last year’s sales
Research jewelry retail store software programs and summarize their capabilities in terms of customer relationship management, accounting, point of sale, inventory management, payment systems, and
How would you handle the customer affected by the inaccurate stock price in the banks trust account system? Passive or proactive approach? Justify your answer.
Accurate forecasts are needed throughout the value chain, as illustrated in Exhibit 9.1, and are used by all functional areas of an organization, such as accounting, finance, marketing, operations,
Given the simplified process work activities shown in the worksheet Hudson Jeweler Work and Process Flow in MindTap, draw the process flowchart, and then answer the following questions. You must
Describe how Inditex/Zara designs and operates its supply chain.
Using a rating factor of 1.00, compute the normal time for drilling a hole in a steel plate if these are the observed times (in minutes): 0.240 0.250 0.250 0.245 0.290 0.190 0.240 0.200 0.270 0.230
What moving average or exponential smoothing model would you recommend to forecast demand? Clearly show your results and explain your conclusions.
The manufacturer of gas outdoor grills provides sales data for the last three years as follows:Use the Exponential Smoothing Excel template to develop single exponential smoothing models with α =
For the restaurant sales data in problem 39, use the Exponential Smoothing Excel template in MindTap to find the best exponential smoothing model by evaluating the MSE for a from 0.1 to 0.9, in
ProScript sells writing software that edits and proofs manuscripts. The last five months of data are shown below.Compute MSE, MAD, and MAPE for these data.
Compute MSE, MAD, and MAP for the following customer satisfaction data. Month 1 2 3 4 5 Customer Satisfaction Score Forecast 88.4 87.2 90.1 92.7 91.5 84.0 86.6 89.1 88.7 89.9
The number of component parts used in a production process each of the last 10 weeks is as follows.a. Use the Moving Average Excel template to develop moving average models with two, three, and four
Using the factory energy cost data in Exhibit 9.11, find the best moving average and exponential smoothing models using the Moving Average and Exponential Smoothing Excel templates. Compare their
The historical demand for the Panasonic Model 304 Pencil Sharpener is: January, 80; February, 100; March, 60; April, 80; and May, 90 units.a. Using a four-month moving average and the Moving Average
A chain of grocery stores had the following weekly demand (cases) for a particular brand of laundry soap.a. Use the Moving Average Excel template to develop three- and four-period moving average
What is the impact of improving reliability to the point where downtime is zero at all facilities? Appleton Corporation is one of the largest forest products companies in the world, converting
At the beginning of day one, 75 tons are remaining in the storage tank. At the current capacities (base case), what is the average amount of pulp lost at the dryer and paper mill over a month
Two experienced managers are resisting the introduction of a computerized exponential smoothing system, claiming that their judgmental forecasts are much better than any computer could do. Their past
Using the results from question 2, summarize the impact of increasing capacities at the pulp mill, paper mill, dryer, and storage tank from the base case.Data from in Question 2 What will happen to
David Christopher received his medical degrees from the University of Kentucky and the University of Virginia. He did his residency and early surgeries at Duke University Medical Center. Eight
What is throughput and how is it measured?
Bennington Products makes four products on three machines. The production schedule for the next six months is as follows:The number of hours (hours/product/machine) each product requires on each
Baker Manufacturing Company forecasts the following demand for a product (in thousands of units) over the next five years. Currently the manufacturer has eight machines that operate on a two-shift
Define flow time.
What are some ways to improve throughput in a process?
Define utilization and explain two ways of computing resource utilization. Define utilization and explain two ways of computing resource utilization.
A state department of transportation district is responsible for 300 miles of highway. During a winter storm, salt trucks spread an average of 400 pounds of salt per mile and travel at an average
How are total time, setup time, and processing time related?
Describe common queueing configurations.
What does a queueing system consist of?
What is a queue, and why is it important to understand them?
Explain Little’s Law and illustrate how it can be used by providing a numerical example.
What is queueing theory? Summarize the performance measures that are computed in queueing models.
List the characteristics and assumptions of a single server queueing model.
What are the basic principles of Theory of Constraints (TOC)? How do these principles impact costs?
Explain how actual resource utilization might be only 40 percent at a non-bottleneck workstation by applying the TOC.
List the characteristics and assumptions of a multiple server queueing model.
How can economic analysis be used in making queueing system design decisions?
What are the advantages of using simulation to analyze queueing models?
Select a service process and draw the flowchart using no more than 20 process steps. The service process can be based on your work experience, such as in accounting or human resource management, or a
What are the analogies between Little’s Law and a single server queueing model?
In what queueing situations might you apply only analytical models? Only simulation models? Can you think of a situation where you might apply both types of models to a real- world problem?
Identify and describe a queueing system of interest to you. Draw a picture of the system.
Research and write a short paper (two pages maximum) on how an organization has applied the TOC.
How can you improve throughput for the process in part b of problem 35? Assume that all 17 workers have the ability to perform the work at each stage, but that no additional workers may be hired.Data
A big city automobile quick-service oil change shop can process 20 autos per hour over its multiple bays. Each mechanic can change the oil and do other related tasks at a rate of one car every 30
As the assistant manager of a restaurant, how many servers will you need given the following information for Saturday night’s dinner menu. Demand (dinners served) = 100 dinners per hourServer
An automobile-emissions center tests 50 autos per hour. Each inspector can inspect one auto every four minutes. If the center wanted a target utilization of 90%, how many inspectors would they
What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and their
Exhibit 12.26 gives the daily demand of a certain oil filter at an auto supply store. Illustrate the operation of a fixed-order-quantity inventory system by graphing the inventory level versus time
Jefferson Manufacturing machines parts for assembly in air compressors. The process is shown in Exhibit 11.30. a. Where is the bottleneck workstation? Cite one TOC principle from Exhibit 11.22 that
Kurelis Interior Design provides home and office decorating assistance. In normal operation an average of 2.5 customers arrive per hour. One design consultant is available to answer customer
Big Al's Car Wash has two wash bays. Each bay can wash 15 cars per hour. Cars arrive at the carwash at the rate of 15 cars per hour on the average, join the waiting line, and move to the next open
An airport limousine service has one employee work the airport counter. A customer arrives on the average of once every 3 minutes, and it takes on average 2 minutes to process the transaction.a.
An accounting firm is capable of processing 20 EZ tax forms per day and the average number of forms on-hand in the office is 64 forms. What is the average processing time per EZ tax form?
The production process shown in Exhibit 11.27 consists of five stages. The numbers in parentheses are the times in minutes to complete one unit before it moves on to the next stage. The demand rate
A car rental company at a major airport has 70 percent of its fleet of 200 cars rented each day on average. Cars are rented for an average of four days. How many rentals are processed each day on
After two years in your first job, you are promoted to call center manager for a major hotel chain. The expected service rate is 3.0 minutes per telephone call per customer service representative
Cynthia Baker, manager of a large medical supply house that operates 50 weeks per year and six days per week, has decided to implement a fixed period inventory system for all class A items. One such
LCC Medical Manufacturing, located in Punta Gorda, Florida, produces medical devices for orthopedic surgery including replacement parts for human knees, hips, and elbows, and surgical tools. One
Provide three examples of where the single-period model would apply in practice?
If the order quantity is 220 units, inventory-carrying costs are 24 percent per year, and each unit costs $18, what is the average cycle inventory? How much does it cost to carry this cycle inventory
Rapallo Sneakers, Inc. sells a pair of LG sneakers for $40. Due to the recent fitness craze, these shoes are in high demand: 45 pairs of shoes are sold per week. The ordering cost is $40 per order,
Using the information for Rapallo Sneakers, Inc. in Problem 38, how much could be saved by ordering the EOQ?Problem 38Rapallo Sneakers, Inc. sells a pair of LG sneakers for $40. Due to the recent
If the EOQ = 80 units, annual demand = 500 units, and there are 50 weeks in a year, what is the fixed order interval for a fixed-period system?
An order fulfillment process normally operates two shifts a day, six days per week. Under ideal conditions, 380 orders can be processed per shift. What is the weekly theoretical capacity?
Provide some examples of short- and long-term capacity decisions different from Exhibit 10.1. EXHIBIT 10.11 Pulp and Paper Process Wood chips Chemicals Pulp mill Storage tanks Paper mill Pulp
Discuss various ways for managing short-term capacity.
Discuss four strategies used for capacity expansion. What are the risks and benefits of each strategy?
Explain how safety capacity and planned capacity are related.
Describe the different time horizons used in forecasting and provide examples of each.
What might the economic impact be of over or under forecasting here for this perishable commodity?
Assume you are the chief operating officer of the fast food chain with 5,500 stores in North America. Each store operates 360 days a year and has one heated dryer in the ladies and men’s restrooms.
On Clear Water Pool Service (CWPS), CWPS replaced it fleet of pool service vans with hybrid/electric and gasoline-driven systems. This reduced the number of gallons of gasoline used to 6,000 gallons
Describe the four types of processes used to produce goods and services.
The selling price per box for Cynthia’s Cookies selling price per box is $19.95. Fixed costs are $65,000 and the variable cost per box is $9.88.
Pesto Restaurant must decide between two types of technology in its kitchen. Option A is to use an induction oven process with a fixed cost of $20,000 and a variable cost of $6.51 per meal. Option B

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