Health Net provides health care to more than 6.7 million members. As a managed healthcare organisation, the company strives to provide high-quality healthcare at a reasonable cost. Many stakeholders have an interest in Health Net’s operations, including doctors and other medical personnel, patients, insurance companies, government regulators and the general public. Prepare a goal and one measure for assessing achievement of that goal for each of the following key areas:

– Customer satisfaction.

– Efficient use of lab tests.

– Usage of physician time.

– Maintain state-of-the-art facilities.

– Overall financial performance.