Identifying Monetary and Nonmonetary Performance Measures (LO2)

Identify possible monetary and nonmonetary performance measures for each of the following situations.

One nonmonetary measure should relate to quality, and one should relate to time.

a. Cornell University wishes to evaluate the success of last year’s graduating class.

b. Cook County Hospital wishes to evaluate the performance of its emergency room.

c. LL. Bean wishes to evaluate the performance of its telephone order-filling operations.

d. Hilton Hotels wishes to evaluate the performance of registration activities at one of its hotels.

e. United Parcel Service wishes to evaluate the success of its operations in Knoxville.  (p. 23)