Question: Sketch the two graphs as they appear below. Compare the total quality management approach to the traditional theory of quality. Which theory do you believe

Sketch the two graphs as they appear below. Compare the total quality management approach to the traditional theory of quality. Which theory do you believe represents the current realities of today’s global competitive environment? Explain.

High (a) Traditional Approach Cost Internal and external failure (b) Total Quality

High (a) Traditional Approach Cost Internal and external failure (b) Total Quality Management Approach High Prevention and appraisal Cost Internal and Prevention and appraisal external failure Low Low Low High Low High Quality Level Quality Level Quality Cost Categories Prevention Internal failure Appraisal External failure

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