Sketch the two graphs as they appear below and add a curve to both representing total cost. Compare the total quality management approach to the traditional theory of quality. Which theory do you believe represents the current realities of today’s global competitive environment? Explain. 

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(a) Traditional Approach (b) Total Quality Management Approach High High Internal and external failure Prevention and Cost Cost appraisal Internal and external failure Prevention and appraisal Low Low Low High Low High Quality Level Quality Level Quality Cost Categories • Prevention • Internal failure • Appraisal • External failure