PART 1

Look back at the organisational behaviour in action case study in this chapter. To what extent can you relate the situation in this case to potential sources of conflict discussed in the text of the chapter:

* Differences in perception

* Limited resources

* Departmentalisation and specialisation

* Nature of work activities

* Role definition

* Inequitable treatment

* Violation of territory

PART 2

Think of any stressful situation(s) you have experienced either during your university studies and/or any type of work experience you have. Explain fully the nature of the situation and the causes, symptoms and consequences and how you attempted to deal with the situation. How successful were you? NOW, explore fully the extent to which you can relate the contents and discussion in this chapter to the situation(s) you experienced.

PART 3

Share and discuss your findings in a small group situation and elect a spokes- person to report back in plenary session.

Discussion

* How far have been able to relate your course of study to actual situations of conflict and stress?

* To what extent do you perceive any relationship between conflict, stress and gender or ethnicity?

* How would you best prepare your university colleagues to deal with potential conflict and stress in the work environment?