A project manager has been managing a long term training project. The training is over, and she is trying to close out her project. The situation is not good.

Although all requirements have been met, the customer is not satisfied. The customer states that the results of the training were not what they expected. One likely cause of this was:

a. the instructors were not qualified

b. the customer’s expectations were not turned into requirements

c. the customer is trying to exploit the contract

d. the training did not go into enough detail