Nicholas is managing a project to integrate multiple customer relationship management systems into one enterprise-wide system. The work is very technical in nature, and Nicholas was chosen as the project manager due to his strong technical education and experience. As part of managing the project, Nicholas must interact with multiple business unit leaders throughout the organization to understand how his actions and decisions affect their business units. While Nicholas has strong technical skills, he is struggling with respect to the appropriate terminology to use when interacting with these other leaders. At this point, Nicholas may want to focus more on:

a. the technical work of the project

b. project management skills

c. business acumen

d. benefits realization