You have been hired to be the program manager over all of the project managers who work at the help desk. Most of the projects relate to technical issues and are resolved within a 24 hour period. Sometimes the solution to one problem leads to the solution of another problem. The project managers usually do no planning and spend most of their time trouble shooting one technical problem after another. Their success rate is very high. The best way to describe this situation is as a:

a. great example of a successful PMO

b. great example of successful program management on your part

c. great example of an operational type organization

d. great example of portfolio management since the solutions are often interrelated