How might a supervisor deal with an extremely defensive yet productive member of his or her team

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How might a supervisor deal with an extremely defensive yet productive member of his or her team in the event of having to deliver the "improvement portion" of the employee's performance appraisal? What techniques would the supervisor need to use to maximize the efficacy of the appraisal and reduce the defensibility of the employee?

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Related Book For  answer-question

Management of Human Resources The Essentials

ISBN: 978-0132114905

4th Canadian Edition

Authors: Gary Dessler, Nita Chhinzer, Nina D. Cole

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