1. Describe the kinds of data being analyzed by the companies in this case. 2. How is...

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1. Describe the kinds of data being analyzed by the companies in this case.

2. How is this fine-grained data analysis improving operations and decision making in the companies described in this case? What business strategies are being supported?

3. Are there any disadvantages to mining customer data? Explain your answer.

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Management Information Systems Managing the digital Firm

ISBN: 978-0133898163

14th edition

Authors: Kenneth C. Laudon, Carol Guercio Traver

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