Information Systems Today Managing In The Digital World 3rd Edition Leonard M. Jessup, Joseph S. Valacich - Solutions

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When you were younger did your parents forbid you to socialize with certain kids?Was off-color reading material declared off limits? Was your computer use monitored and restricted? If so, you probably remember your absolute determination to circumvent the parental restrictions and
By now you know the scam. You receive an e-mail from eBay, PayPal, or your bank or credit card company that says they are“updating” your account information. The e-mail letterhead looks legitimate, so you read on. If you will just use the Web site address provided, the e-mail promises, the
Microsoft and other software producers make free upgrades available to legitimate buyers of applications when security risks are exposed. You probably have firsthand experience with updating Microsoft’s products as new security risks are identified;only those who purchased and registered the
Should laws be passed to make spam a crime? If so, how should lawmakers deal with First Amendment rights?How would such laws be enforced?
To learn more about protecting your privacy, visit www.cookiecentral.com and www.epubliceye.com. Did you learn something that will help protect your privacy? Why is privacy more important now than ever?
Find your school’s guidelines for ethical computer use on the Internet and answer the following questions: Are there limitations as to the type ofWeb sites and material that can be viewed (e.g., pornography)? Are students allowed to change the programs on the hard drives of the lab computers or
In some cases, individuals engage in cybersquatting in the hope of being able to sell the domain names to companies at a high price; in other cases, companies engage in cybersquatting by registering domain names that are very similar to their competitors’ product names in order to generate
Assess and compare the security of the computers you use regularly at home, work, and/or school. What measures do you use at home to protect security? What measures are taken at work or school to protect security? (If possible, interview IT/IS personnel at work and/or at school to determine how
Should the encryption issue be subject to ethical judgments?For instance, if an absolutely unbreakable code becomes feasible, should we use it with the knowledge that it may help terrorists and other criminals evade the law? Should governments regulate which encryption technology can be used so
What levels of user authentication are used at your school and/or place of work? Do they seem to be effective? What if a higher level of authentication were necessary? Would it be worth it, or would the added steps cause you to be less productive?
Search for further information on encryption. What is the difference between 128-bit and 40-bit encryption? What level of encryption is used in your Web browser? Why has the U.S. government been reluctant to release software with higher levels of encryption to other countries?
There are many brands of software firewalls, with ZoneAlarm, Norton 360, and Comodo Firewall Pro being three popular choices. Search for these products on the Web and learn more about how a firewall works and what it costs to give you this needed protection; prepare a onepage report that outlines
Contrast cyberharassment, cyberstalking, and cyberbullying using real-world examples found from recent news stories.
What laws should be enacted to combat cyberterrorism?How could such laws be enforced?
Check one or more of the following Web sites to see which hoaxes are currently circulating online: www.hoax-slayer.com, www.truthorfiction.com, or www.snopes.com/info/top25uls.asp. What are five popular hoaxes now circulating online?
Search the Internet for information about the damaging effects of software piracy and/or look at the following Web sites: www.bsa.org and www.microsoft.com/piracy.Is software piracy a global problem? What can you do to mitigate the problem? Prepare a short presentation to present to the class.
Identity theft is a new type of theft. Visit www.fraud.org to find ways to protect yourself. Search the Internet for additional sources that provide information on identity theft and make a list of other ways to safeguard against it.What are some of the losses in addition to stolen documents and
Do you feel the media generate too much hype regarding hackers and crackers? Since prominent companies such as Microsoft are often hacked into, are you concerned about your bank account or other sensitive information?
Visit the Web site for the Computer Emergency Response Team at www.cert.org/tech_tips/denial_of_service.html and answer the following:a. What are the three basic types of denial-of-service attacks?b. What impact can denial-of-service attacks have on an organization?c. What other devices or
Research the statistics for the number of unauthorized intrusions into computer systems last year. Which type was most prevalent? Which groups committed the highest number of intrusions—hackers, employees, and so on?
Take a poll of classmates to determine who has had personal experience with computer virus infections, identity theft, or other computer/information intrusions. How did victims handle the situation? What are classmates who have not been victimized doing to secure computers and personal information?
Match the following terms to the appropriate definitions:i. Acceptable use policy ii. Authentication iii. Cyberwar iv. Biometrics v. Firewall vi. Phishing vii. Risk analysis viii. Spyware ix. Unauthorized access x. Zombie computera. A type of security that grants or denies access to a computer
_______ is the process of encoding messages before they enter the network or airwaves, then decoding them at the receiving end of the transfer so that recipients can read or hear them.A. Encryption B. Biometrics C. Authentication D. Disaster recovery
A(n) _______ is a system composed of hardware, software, or both that is designed to detect intrusion and prevent unauthorized access to or from a private network.A encryption B firewall C alarm D logic bomb
The use of computer and networking technologies by individuals and organized groups against persons or property to intimidate or coerce governments, civilians, or any segment of society in order to attain political, religious, or ideological goals is known as _______.A. cyberwar B. cybercrime C.
Which of the following is the process of determining the true, accurate identity of a user of an information system?A. audit B. authentication C. firewall D. virtual private network
Limiting access to electronic information usually involves _______.A. something you have B. something you know C. something you are D. all of the above
Technological safeguards used to protect information include _______.A. laws B. effective management C. firewalls and physical access restrictions D. ethics
Information modification attacks occur when _______.A. an authorized user changes a Web site address B. a Web site crashes C. the power is cut off D. someone who is not authorized to do so changes electronic information
Which of the following does not pose a threat to electronic information?A. unauthorized access B. lack of proper care and procedures C. unauthorized information modification D. all of the above can compromise information
Those individuals who break into computer systems with the intention of doing damage or committing a crime are usually called _______.A. hackers B. crackers C. computer geniuses D. computer operatives
What is the common rule for deciding if an information system faces a security risk?A. Only desktop computers are at risk.B. Only network servers are at risk.C. All systems connected to networks are vulnerable to security violations.D. Networks have nothing to do with computer security.
Describe how the Sarbanes-Oxley Act impacts the IS security of an organization.
What is an IS security plan, and what are the five steps for developing such a plan?
Describe three human-based approaches for safeguarding information systems.
Describe several methods for preventing and/or managing the spread of computer viruses.
What are physical access restrictions, and how do they make an information system more secure?
Describe risk analysis as it relates to IS security and explain three ways to approach systems security risk.
Define and contrast cyberwar and cyberterrorism.
Define and contrast cyberharassment, cyberstalking, and cyberbullying.
Define and contrast spyware, spam, and cookies.
Define malware and give several examples.
Define unauthorized access and give several examples from recent media reports.
Contrast hackers versus crackers.
Explain the purpose of the Computer Fraud and Abuse Act of 1986 and the Electronic Communications Privacy Act of 1986.
Define computer crime and list several examples of computer crime.
List and describe the primary threats to IS security.
Interview an IS professional about his or her company’s use of software asset management processes. How does the company keep track of the different software installed?If anyone asked you about the software installed on your computer, would you know what you have installed?Would you be able to
Find an organization on the Internet (e.g., at www.computerworld.com or www.infoworld.com) or a company you may want to work for in the future that outsources work. What are the managerial challenges of outsourcing, and why is this a popular alternative to hiring additional staff?
Think about the requirements of a career in IS. Do IS positions generally require people to work 40 hours a week or more if a project has a deadline? Do positions in the IS department require people skills? To find these answers, visit the IS department at your university, a local business, or an
Choose an organization with which you are familiar and determine whether it builds its applications in-house. How many IS staff members does the organization have, and how large is the organization they support?
Describe your experiences with information systems that were undergoing changes or updates. What kind of conversion procedure was being used? How did this affect your interaction with the system as a user? Who else was affected? If the system was down altogether, for how long was it down? Do you or
Choose an organization with which you are familiar that develops its own information systems. Does this organization follow an SDLC? If not, why not? If so, how many phases does it have? Who developed this life cycle? Was it someone within the company, or was the life cycle adopted from somewhere
Conduct a search on the Web for “systems development life cycle.” Check out some of the hits. Compare them with the SDLC outlined in this chapter. Do all these life cycles follow the same general path? How many phases do the ones you found on the Web contain? Is the terminology the same or
Why is the system documentation of a new information system so important? What information does it contain?For whom is this information intended? When will the system documentation most likely be used?
When Microsoft posts a new version of Internet Explorer on its Web site and states that this is a beta version, what does it mean? Is this a final working version of the software, or is it still being tested? Who is doing the testing?Search the Web to find other companies that have beta versions of
Explain the differences between data and data flows. How might systems analysts obtain the information they need to generate the data flows of a system? How are these data flows and the accompanying processing logic used in the system design phase of the life cycle? What happens when the data and
Contrast the differing perspectives of different stakeholders involved in making information systems investment decisions.
Talk to an information systems manager and have him or her describe a system that took some length of time to improve organizational productivity in some significant way. Specifically, find out how long and why it took this much time. Was the time frame longer than expected? Why or why not? Was
Identify and describe three different situations where fear, faith, or fact arguments would be most compelling when making an information systems investment decision.
Contrast the total cost of acquisition versus the total cost of ownership for the purchase of a new car. Demonstrate how the type of car, year, make, model, and so on change the values of various types of costs and benefits.
Discuss the following in a small group of classmates or with a friend. Describe a situation from your own experience in which something was purchased where a cost–benefit analysis showed it to have a negative return when based on tangible factors. Was the purchase decision based on intangible
Within a small group of classmates, describe any involvement you have had with making the business case for buying something for yourself or within an organization. To whom were you making the case? Was it a difficult sell?Why? To what extent did you follow the guidelines set forth in this chapter?
Why can it be difficult to develop an accurate cost–benefit analysis? What factors may be difficult to quantify? How can this be handled? Is this something that should just be avoided altogether? What are the consequences of that approach?
Argue for or against the following statement: “When making the business case, you should concentrate on the decision makers’ ‘hot buttons’ and gloss over some of the other details.”
Why is it important to look at industry factors when making a business case? What effect might strong competition have on IS investment and use? What effect might weak competition have on IS investment and use? Why?
After reading this chapter, it should be fairly obvious why an IS professional should be able to make a business case for a given system. Why, however, is it just as important for non-IS professionals? How are they involved in this process? What is their role in making IS investment decisions?
Match the following terms with the appropriate definitions:i. Request for proposal ii. Systems benchmarking iii. Alpha testing iv. Systems development life cycle v. Productivity paradox vi. Prototyping vii. Pilot conversion viii. Systems analysis ix. Outsourcing x. External acquisition xi. Data
Most competitive external acquisition processes have at least five general steps. Which of the following is not one of those steps?A. vendor selection B. proposal evaluation C. development of a request for proposal D. implementation
Which of the following factors is a good reason to outsource?A. problems in IS performance B. supplier pressures C. financial factors D. all of the above
Which of the following is not a type of outsourcing?A. basic B. elite C. strategic D. preferred
A _______ is a report that an organization uses to tell vendors what its requirements are and to invite them to provide information about how they might be able to meet those requirements.A. request letter B. vendor request C. request for proposal D. requirements specification
Which of the following is not one of the three types of arguments commonly made in the business case for an information system?A. fear B. fact C. faith D. fun
_______ maintenance involves making enhancements to improve processing performance or interface usability or adding desired (but not necessarily required) system features(in other words, “bells and whistles”).A. Preventive B. Perfective C. Corrective D. Adaptive
In the systems design phase, the elements that must be designed when building an information system include all of the following except _______.A. the human-computer interface B. questionnaires C. databases and files D. processing and logic
Which of the following is the correct order of phases in the systems development life cycle?A. analysis, planning, design, implementation, maintenance B. analysis, design, planning, maintenance, implementation C. planning, analysis, design, implementation, maintenance D. design, analysis, planning,
_______ is the process of gathering and organizing information from users, managers, business processes, and documents to understand how a proposed information system should function.A. Requirements collection B. Systems collection C. Systems analysis D. Records archiving
Which of the following is not one of the five phases of the systems development life cycle?A. systems analysis B. systems implementation C. systems design D. systems resource acquisition
What is system benchmarking, and what are some common benchmarks?
What is software asset management, and why is it important for organizations?
List and describe two main types of software licenses.
What are the three recommendations made in this chapter for managing an IS outsourcing relationship?
What are some of the reasons outsourcing is more popular than ever?
Define outsourcing and list three general types of outsourcing relationships.
What are the advantages and disadvantages of prototyping?
Compare and contrast the four types of systems maintenance.
What are the four options for system conversion? How do they differ from each other?
What are the three major components/tasks of the systems design phase of the SDLC?
List and describe five techniques used in requirements collection.
What are the five phases of the systems development life cycle (SDLC)?
Define a proxy variable and give an example.
Contrast the perspectives of different stakeholders involved in making information systems investment decisions.
Compare and contrast tangible and intangible benefits and costs.
Describe how to make a successful business case, contrasting faith-, fear-, and fact-based arguments.
Describe the productivity paradox.
Discuss the ethical trade-offs involved when using large databases that profile and categorize customers so that companies can more effectively market their products.Think about products that are “good” for the consumer versus those that are not.
Search on Facebook for your favorite company’s page.How does this company present itself in the social media?How does it handle customer conversations? Is the organization’s strategy effective?
Use the Web to visit sites of three companies offering CRM systems. Do these companies sell only CRM systems? What do they have in common? What do they have that is unique?
Search the Web for recent articles on social CRM. What is the current state of the art for managing customer relationships in social media?
When you last contacted a company with a product or service request, which contact options did you have?Which option did you choose, and why?

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Information Systems Today Managing In The Digital World 3rd Edition Leonard M. Jessup, Joseph S. Valacich - Solutions

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