1. Describe the various capabilities of SAP GTS. How does using this software help Fonterra manage its export trade? What quantifiable benefits does this system provide?
2. How would you characterize Fonterra's global business strategy and structure (review Table 15-3)? What kind of a global business is it? Has Fonterra's structure and strategy shaped its uses of SAP GTS? Would a transnational company choose a different solution?
3. What influence does the global business environment have on firms like Fonterra, and how does that influence their choice of systems?