Question: 1 This is a short extract from the structured interview which Essex County Council uses to assess competencies in applicants. To assess the competence customer/client

1 This is a short extract from the structured interview which Essex County Council uses to assess competencies in applicants.

To assess the competence ‘customer/client orientation’ the interviewer will say:

What sort of service standards have you had to work towards?

Why were they important?

What difficulties did you encounter maintaining them?

How did you ensure that others also complied with these standards?

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