Saul and Latisha are both administrative managers in a machine

Saul and Latisha are both administrative managers in a machine tool company. Latisha is the director of purchasing and has four purchasing agents and a secretary reporting to her. Saul is the director of accounts payable and has two people reporting to him. The secretary for the accounts payable group also works for the accounts receivable group, so in effect the accounts payable group has only a part-time secretary. Saul and Latisha both have business degrees and graduated from college three and five years ago, respectively. They are both ambitious, and a high level of competition exists between them. The following discussion occurs in Latisha’s office, which is down the hall from Saul’s. Latisha is busy and has a lot of papers spread around on her desk. It is about 45 minutes before the normal quitting time, but it looks as if Latisha may not be able to get away on time. Everything has been rather hectic lately because it is nearing the end of the month. Both Latisha and Saul have numerous activities that need to be completed within the next few days.

1. Analyze the following conversation and indicate what could be done to improve the effectiveness of this interaction.

2. Return to Figure 13-1. What are the major variables presented in the figure that influence the communication presented in this case?

Accounts Payable
Accounts payable (AP) are bills to be paid as part of the normal course of business.This is a standard accounting term, one of the most common liabilities, which normally appears in the balance sheet listing of liabilities. Businesses receive...
Accounts Receivable
Accounts receivables are debts owed to your company, usually from sales on credit. Accounts receivable is business asset, the sum of the money owed to you by customers who haven’t paid.The standard procedure in business-to-business sales is that...