Questions and Answers of Managerial Communication Strategies

What do you consider to be the most important strategic communication decision?
Give examples of some recent obvious euphemisms used by people in advertising, public relations, or government.
Give several examples of probes that you have used.
When should each of the following types of questions be used: openended, closedended, secondary, and directed?
Give examples of the three categories of questions that may be used in an interview.
Supply a set of questions that exemplify both the funnel and inverted funnel sequences.
What are the advantages and disadvantages of both the structured and unstructured interview formats?
Give an example where you have participated in an interview that had more than one objective.
What are some cues you believe create a positive first impression? A negative first impression?
How does the fact-inference fallacy affect the interview process?
Describe an instance when you thought something was a fact but it actually was an inference.
Give examples of nonverbal behaviors that may indicate a person is interested in the interview. Give examples that may show lack of interest.
Give examples of several biases that you may have that could interfere with the communication process. Explain how they could interfere with the interview.
When would an interviewee and interviewer have different intentions? Give several examples.
Reggie Blanchard’s delivery van was recently totaled when someone ran a stop sign and struck the van. The other person’s insurance company is going to pay Blanchard for the damages to his van,
Saul and Latisha are both administrative managers in a machine tool company. Latisha is the director of purchasing and has four purchasing agents and a secretary reporting to her. Saul is the
Jessie had just taken his second test-drive in the new three-quarter–ton pickup truck he was considering purchasing. The salesman had become his “best” friend in the past three hours, pampering
When should a leading question be asked? Give an example where such a question would be appropriate. What is a rhetorical question and how may it be used?
What are four purposes of a question? Give an example of each purpose.
How is the language used in a negotiation similar to and different from other managerial communication situations?
Assume you are in an adversary’s office during a negotiation. What could you do to offset this disadvantage?
What is the best way to arrange the conference room or office in which negotiations are to take place? Consider not only arrangement but also the distance between items.
What would be the possible advantages and disadvantages of negotiating during a luncheon engagement?
What are the three guidelines regarding time limits? Explain why they are important.
What do you think is your most prevalent negotiation style? Describe some of your personal attributes that support your selection.
Explain the difference between Least Acceptable Outcome and Maximum Supportable Outcome. Give an example of each.
What is meant by the statement that all the variables are interrelated in a strategic approach to communication?
Rod Edwards, the advertising manager for Waterlite Advertising and Associates, has two assistants. One is Gina Reese, an account executive who gets clients for the company. Edwards’s second
Linda Sims is the manager of the accounting department and Jose Martinez is the manager of the sales department for a production company. This is a fast-growing company, and the staff of the
Janna White sat in her office, perplexed. Two days previously, she had been given responsibility to lead a team on a project that would have a significant impact on the investment decision under
Add several other principles to the list of communication principles that are necessary for a win-win strategy.
Why do many managers not have the beliefs necessary for a win-win strategy?
Consider the conflict that developed in the textile mill over raises. Write a note that would clarify the procedure for new employees.
Based on the profile presented in the chapter, do you think you would be a good intercultural communicator? Why? Why not What does it take to develop these skills?
When bribery of government officials in another country is common and expected, the US government has no right to impose its ethical standards on US firms doing business there. Do you agree or
What culinary oddities have you experienced in your travels?
Are there any parts of the United States where greeting behaviors are different from what they were where you grew up? Explain.
Evaluate an artificially crowded situation (for example, a classroom, a waiting room, or public transportation). What have people done to mark their territory? How effective has that been?
Why are emblems different from the typical movement communication cue?
Explain how nonverbal communication is a part of the feedback system in communication interactions.
During the next few days, observe how people around you use the personal space communication zones detailed in the text. If these zones are not utilized according to what is predicted in the text,
Provide at least one example (other than those in the text) for nonverbal signals showing complementing, accenting, and contradicting.
What sources of nonverbal communication other than those in the text can you suggest?
Cedar’s Furniture and Appliance is a chain of five stores, two located in Youngstown, two in Akron, and one in Cleveland. Cedar’s main office is in Akron. Jane Pyle is the office manager at the
Bob Pierce, a kindly man of about 50, is the president of ABC Construction Company. The company is considered the most progressive and innovative in highway, bridge, and dam construction in the area.
John Holgate, a section manager in a chemical plant, has several engineers reporting to him. As part of his job, Holgate attends meetings during any given day with some of his junior engineers as
Veronica Sharpe, marketing manager for Diamond Communications, an outdoor advertising company, arrived in the boardroom for her teleconference with Brad Jones, a potential client. She was extremely
Differentiate between formal and informal listening. Provide an example in which you have participated in both types of listening within the last day.
Compose two questions for each of the three types of questions discussed in this chapter.
Give an example where you made an attempt to personalize a message.
Give an example of a message that was organized according to the pros and cons of a subject.
What are four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.
Give examples where you would use casual listening, factual listening, and empathic listening.
According to the discussion presented in this chapter, what is the difference between interactive and active listening?
Provide an example where you detoured or debated while listening.
Provide an example where you or someone else probably lacked the willingness to listen.
What is the difference between hearing and listening?
Develop a questionnaire containing at least 10 statements about typical ethical dilemmas faced by business people. Use “agree__disagree__undecided__” as response options. Possibilities might
You are a middle-level marketing manager in a large wholesale organization. This morning, your boss called you into her office and informed you that 126 cars in the company’s sales fleet were ready
Jesse Matthews sat in his office with a puzzled look on his face. He had received a Word file from Ellen Linares, a report that was to be presented to upper management in the morning. Ellen’s
Find a visual aid in The Wall Street Journal or Business Week or in a company’s annual report. Explain why they chose to use that type of visual aid.
What size is appropriate for a visual aid?
Why is the indirect order often preferred in letter reports?
What is an effective way to end a directly organized memo report?
How should the subject line be worded in an indirectly organized memorandum report?
What would be the best basis for organizing the major subdivisions of a site selection report’s body?
Which is the most useful way to organize data in a report? Why?
What is the indirect order in report writing? When is it appropriate?
What is the direct order in report writing? When should it be used?
How can the format of a report reflect a writer’s strategic consideration of the situation?
You are the administrative assistant to R. D. Spenser, president of Flo-Sheen Fabrics. Flo-Sheen employs over 300 people in its mill and corporate offices. Each year, these employees contribute
You are the assistant human resource manager for a small insurance company whose territory includes your state and three surrounding states. Your company has recently revamped its retirement and
You are sales manager for a furniture manufacturer and have just received a strongly worded claim letter from Hyram Blalock, who owns a large hotel in a nearby city. Mr. Blalock has been refurbishing
Write a different buffer beginning for one of the indirect letters in this chapter.
Why should apologies be avoided in most negative situations?
Which strategy should be used when the writer is uncertain of the reader’s reaction?
When writers use the indirect order to convey negative news, what are they trying to accomplish?
What are the direct and indirect orders, and when is each appropriate?
What elements of meta-communication can you as a letter writer use?
What is the basis of the “you attitude”?
Describe the “you attitude” for letter writers.
Using a letter you recently received from someone you do not know, note some of your characteristics that the writer obviously knew about.
Cite examples of letters you have received that were merely impersonal communications. What led you to believe this?
Assume you and two other classmates are working for a company that is about to purchase a fleet of 50 cars. The three top contenders are the Ford Taurus, the Honda Accord, and the Toyota Camry. Your
Because you are known to be a good writer, the director of human resources has asked you to put together a seminar on written communication for employees in your company who think they need help. The
What is the “you viewpoint” and how is it related to a courteous tone in your writing?
List some linking devices that may be used to develop coherence in a paragraph. Give an example of each.
What is the difference between deductive and inductive paragraph organization? Give an example of each.
What are some advantages of conversational writing? Give an example of conversational writing that you have observed.
What is some of the most common gender-biased language you have observed?
What are some disadvantages of using hackneyed phrases and jargon?
Give several examples of abstract words you have observed causing vagueness or obscurity.
What are some of the advantages of short words over long words?
Note several aspects of the context of managerial writing that make it unique.
Give five guidelines for effective collaborative writing. Which one would you consider the most difficult? Why?
What are some forms of collaborative writing you are likely to encounter in business?
In planning to write a document, what questions must a manager ask before putting words on paper? Should they all receive equal emphasis?
Cite several examples in which you have observed the effective use of nonverbal communication in a presentation.
What techniques do you use to reduce speaker anxiety? What other techniques may be appropriate?
What are the two most important considerations in an introduction? Give an example of an effective introduction that you have heard.

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