Large U.S. companies such as Accenture, AOL, and Dell have outsourced customer service call centers to India.

Question:

Large U.S. companies such as Accenture, AOL, and Dell have outsourced customer service call centers to India. Customers use these call centers for help when they are having difficulty using the services provided by these companies. Many of the outsourced jobs at the call centers were entry-level jobs that had the potential to lead to higher-skilled jobs at those firms. Provide at least three ethical employment issues that managers who use offshore outsource suppliers in India or other low-labor-cost countries should be concerned about.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Managing Human Resources

ISBN: 9780135196007

9th Edition

Authors: Luis Gomez-Mejia, David Balkin, Kenneth Carson

Question Posted: