Marketing And Human Resource Management 1st Edition G. Y. Shitole, T. P. Madhu Nair, Elizabeth Mathews, Seethalekshmy Narayanayyar - Solutions

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Specifically, what would you suggest lennifer do now with respect to her company's pay plan?
How could Jack Carter use online government sources to determine if his policy of a male-female differential pay rate is wise and, if not. why not?
Do you think paying 10% more than the prevailing rates is a sound idea, and how would Jack deter-mine that?
Briefly describe two simple examples of how small firms can provide retirement plans for their employees.
What is "The Small Business Challenge," in managing HR in a small business?
Explain and give at least five examples of ways small business owners can use small size-familiarity, flexibility, and informality-to improve their HR processes.
Explain and give at least four examples of how small business owners can use Internet and government tools to support the HR effort ..
What would you do now if you were Mel Fisher?
Based on the chapter and the case incident, compile a list of 10 international HR mistakes Fisher has made so far.
Explain why foreign assignments fail and what to do to minimize the problems.
|llustrate how intercountry differences affect HR.
Give several examples of how each intercountry difference that affects HR managers may specifically affect an HR manager.
Explain the main things to keep in mind when designing and implementing a global HR system
List and describe the basic steps in training employees whom the employer is about to transfer abroad.
List the HR challenges faced by an international business.
How should the firm go about identifying hazard-ous conditions that should be rectified? Use data and checklists, such as in Figure 14-4 and the Management Skills feature on pages 426-429, to list at least 10 possible dry cleaning store-hazardous conditions.
Would it be advisable for us to set up a procedure for screening out stress-prone or accident-prone individuals? Why? If so, how should we screen them?
The PHR and SPHR Knowledge Base Appendix(pages 483-491) lists the knowledge someone SOWLED studying for the HRCI certification exam needs to have in each area of human resource BASE management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In groups of four
Recently, a 315-foot-tall, 2-million-pound crane collapsed on a construction site in East Toledo, Ohio, killing four ironworkers. Do you think accidents like this are avoidable? If so, what steps would you suggest the general contractor take to avoid a repeat?
An issue of the journal Occupational Hazards presented some information about what happens when OSHA refers criminal complaints about willful violations of OSHA standards to the U.S.Department of Justice (DOJ). In one 20-year period, OSHA referred 119 fatal cases allegedly involving willful
In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure that grievances and gripes like this one get expressed and also get heard by top management?
The producers said the WGA wasn't bargaining in good faith. What did they mean by that, and do you think the evidence is sufficient to support the claim?
The PHR and SPHR Knowledge Base Appendix(pages 483-491) lists the knowledge someone HOWLEO studying for the HRCI certification exam BASE needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In groups of four
What does www.seiu.org/ tell you about this union's aims and how it intends to achieve them?
The Kaiser Permanente Health System is often held out as an employer with very good labor relations. What can you discern from websites such as www.kaiserpermanentejobs.org (then click Who we are) that might explain such a reputation?
Several years ago, 8,000 Amtrak workers agreed not to disrupt service by walking out, at least not until a court hearing was held. Amtrak had asked the courts for a temporary restraining order, and the Transport Workers Union of America was actually pleased to postpone its walkout. The workers were
Should a disciplinary system be established at Carter Cleaning?
The PHR and SPHR Knowledge Base Appendix(pages 483-491) lists the knowledge someone OWLED studying for the HRCI certification exam needs to have in each area of human resource 845%management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In groups of four to
Choose two companies, one (such as software firm SAS) that you believe is known for outstanding employee relations, and one that is known for less harmonious employee relations. Using any sources available, write a two-page report laying out the factors that you think explain the differences
Working individually or in groups, obtain copies of the student handbook for your local college and determine to what extent there is a formal process through which students can air grievances. Based on your contacts with students and others, has it been an effective grievance process? Why or why
Assume you are mediating this dispute. Discuss five creative solutions you would suggest for how the grocers could reduce the health insurance benefits and the cost of their total benefits package without making any employees pay more.
You are the HR consultant to a small business with about 40 employees. The owner has asked you to prepare a one page summary listing(1) the mandatory benefits the employer must provide, and (2) a strategy for figuring out what non-mandatory benefits the employer should also offer.
Assume you run a small business. Working individually or in groups, visit the website www dol.gov claws. See the Small Business Retiremein Savings Advisor. Write a one-page summary explaming ( 1) the various retirement savings programs available to small business emplovers.and (2) which retirement
Working individually er in groups, research the unemployment insurance rate and laws of vour state. Write a summary detailing your state's unemployment laws. Assuming Company X has a 30% rate of annual personnel terminations, calculate Company X's unemployment tax rate in your state.
The PHR and SPHR Knowledge Base Appendix(pages 483-491) lists the knowledge someone MONY EDGE studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In groups of four to
A state university system in the Southeast instituted a "Teacher Incentive Program" (TIP)for its faculty. Faculty committees within each university's colleges were told to award $5,000 raises (not bonuses) to about 40% of their faculty members based on how good a job they did teaching
Working individually or in groups, create an incentive plan for the following positions:chemical engineer, plant manager, used car salesperson. What factors did you have to consider in reaching your conclusions?
What are the main provisions of the FMILA?
Our company now uses a point method to evaluate jobs for pay purposes, and each resulting job class also has a rate range associated with it. Sales associates are now paid a salary, not based on incentive pay. List three specific things we can do to ensure that a similar problem (inequitable pay
The PHR and SPHR Knowledge Base appendix oNLe, (pp. 483-491) lists the knowledge someone Z()S studying for the HRCI certification exam ase needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In groups of four
Working individually or in groups, access relevant websites to determine what equitable pay ranges are for these jobs: chemical engineer, marketing manager, and HR manager, all with a bachelor's degree and 5 years' experience. Do so for the following cities: New York, New York; San Francisco,
It was reported in the news that the average pay for most university presidents was around$250,000 per year, but that a few earned much more. For example, the president of Yale University received more than $1 million in 2012. Discuss why you would (or would not) pay university presidents as much
What are the pros and cons of broadbanding, and would you recommend your current employer (or some other firm you're familiar with) use it? Why or why not?
Was there any information in previous chapters of this book that would help illustrate other steps Google took to improve retention?
Websites such as Sporting News occasionally run a story listing what they call the greatest coaches(for example, key greatest coaches into Google search)." Look at this list, and pick out two of the names. Then research these people online to determine what behaviors they exhibited that seem to
Several years ago, a survey of college graduates in the United Kingdom found that although many hadn't found their first jobs, most were already planning "career breaks" and to keep up their hobbies and interests outside work.113 Part of the problem seems to be that many already see their friends
The PHR and SPHR Knowledge Base appendix at the end of this book (pp. 483-491) lists the OWLED knowledge someone studying for the HRCI BASE certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource
In groups of four or five students, interview a small business owner or an HR manager with the aim of writing a two-page paper addressing the topic "steps our company is taking to reduce voluntary employee turnover." What is this employer's turnover rate now? How would you suggest it improve its
In groups of four or five students, meet with one or two administrators and faculty members in your college or university and, based on this, write a two-page paper on the topic “the faculty promotion process at our college.” What do you think of the process? Based on our discussion in this
Many rightfully offer IBM as an example of an employer that works hard to improve employee retention and engagement. Browse through the employment pages of IBM.com’s website(for instance, go to www.ibm.com; then click at the bottom Job Seekers, then Why IBM, then Build the Career Your Want). In
List and discuss the four steps in effectively coaching an employee. How could (and would)a professional football coach apply these steps?
What is the employee's role in the career development process? The manager's role? The employer's role?
Why is it advisable for an employee retention effort to be comprehensive? To what extent does IBM's on-demand program fit that description, and why?
First, based on what you now know about perfor-mance appraisals, do you think Figure 8.1 is an effec-tive scale for appraising instructors? Why or why not?
Working individually or in groups, evaluate the rating scale in Figure 8.1. Discuss ways to improve it.
Explain how you would apply our "motivation points" (pages 199-200) in developing a lecture, say, on orientation and training.
The PHR and SPHR Knowledge Base appendix at the end of this book (pages 483-491) lists OWLED the knowledge someone studying for the HRCI certification exam needs to have in each area BASE of human resource management (such as in strategic management, workforce planning, and human resource
Find a provider of management development seminars. Obtain copies of its recent listings of seminar offerings. At what levels of managers are the offerings aimed? What seem to be the most popular types of development programs? Why do you think that's the case?
You're the supervisor of a group of employees whose task is to assemble disk drives that go into computers. You find that quality is not what it should be and that many of your group's devices have to be brought back and reworked. Your boss says, "You'd better start doing a better job of training
One reason for implementing global training programs is the need to avoid business losses"due to cultural insensitivity." What sort of cultural insensitivity do you think is referred to, and how might that translate into lost business? What sort of training program would you recommend to avoid such
What are some typical on-the-job training techniques? What do you think are some of the main drawbacks of relying on informal on-the-job training for breaking new employees into their jobs?
John Santos is an undergraduate business student majoring in accounting. He just failed the first accounting course, Accounting 101. He is understandably upset. How would you use performance analysis to identify what, if any, are John's training needs?
How should Jennifer's company terminate employ-ees caught stealing, and what kind of procedure should be set up for handling reference calls about these employees when they go to other companies looking for jobs?
How would you explain the nature of the panel interview Maria had to endure? Specifically, do you think it reflected a well-thought-out interviewing strategy on the part of the firm or carelessness (or worse) on the part of the firm's management? If it was carelessness, what would you do to improve
The PHR and SPHR Knowledge Base appendix at the end of this book ( pages 483-491) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in strategic management, workforce planning, and human resource development ). In
Working individually or in groups, contact the publisher of a standardized test such as the Scholastic Assessment Test and obtain from it written information regarding the test's validity and reliability. Present a short report in class discussing what the test is supposed to measure and the degree
Working individually or in groups, develop a WLED list of specific selection techniques that you OGE would suggest your dean use to hire the next HR professor at your school. Explain why you PASE chose each selection technique.
Briefly discuss and give examples of several common interviewing mistakes. What recommendations would you give for avoiding these interviewing mistakes?
Identify some of the established recruiting tech-niques that apparently underlie Trilogy's unconven-tional approach to attracting talent.
The PHR and SPHR Knowledge Base appendix OWLES at the end of this book (pages 483-491) lists the knowledge someone studying for the HRCI KNO, BASE certification exam needs to have in each area of human resource management (such as in strategic management, workforce planning, and human resource
Working individually or in groups, find at least five employment ads, either on the Internet or in a local newspaper, that suggest that the company is family friendly and should appeal to women, minorities, older workers, and single parents.Discuss what they're doing to be family friendly.
Working individually or in groups, visit the local office of your state employment agency (or check out their site online). Come back to class prepared to discuss the following questions: What types of jobs seem to be predominantly available through this agency? To what extent do you think this
Working individually or in groups, develop a five-year forecast of occupational supply and demand for five occupations such as accountant, nurse, and engineer.
Bring to class several classified and display ads from the Sunday help wanted ads. Analyze the effectiveness of these ads using the guidelines discussed in this chapter.
Finally, within each of these new com- bined groups, compare and critique each of the two sets of job descriptions and job specifications. Did each job analysis method provide different types of information? Which seems superior? Does one seem more advantageous for some types of jobs than others?
Each group should do a job analysis of the instructor's job: Half of the groups will use the Figure 4.4 job analysis questionnaire for this purpose, and half will use the Figure 4.8 job description questionnaire.
Should Phil and Linda ignore the old-timers' protests and write the job descriptions as they see fit? Why? Why not? How would you go about resolving the differences?
The PHR and SPHR Knowledge Base, found in Appendix A, lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as in Strategic Management, Workforce Planning, and Human Resource Development). In groups of four to five
Working individually or in groups, use O'NET to develop a job description for your professor in this class. Based on that, use your judgment to develop a job specification. Compare your conclusions with those of other students or groups. Were there any significant differences? What do you think
Assume the Carters want to institute a highperformance work system as a test program in one of their stores. Write a one-page outline summarizing important HR practices you think they should required cleaning (“boiling down’) the perchloroethylene focus on.
Identify at least four strategically relevant HR policies and activities that Siemens has instituted in order to help human resource management contribute to achieving Siemens'’s strategic goals.
Based on the information in this case, provide examples for Siemens of at least four strategically required organizational outcomes (for example, customer service), and four required workforce competencies and behaviors.
The PHR and SPHR Knowledge Base appendix> so at the end of this book (pages 483-491) lists¥(g the knowledge someone studying for the HRCI®as* certification exam needs to have in each area of human resource management (such as in strategic management, workforce planning, and human resource
Interview an HR manager and write a short report entitled “The Strategic Roles of the HR Manager at XYZ Company.’
Using the Internet or library resources, analyze the annual reports of five companies. Bring to class examples of how those companies say they are using their HR processes to help them achieve their strategic goals.
Define strategic human resource management and give an example of strategic human resource management in practice.
What is a high-performance work system?Provide several specific examples of the typical practices in a high-performance work system.
Next, each group should develop answers to the following questions:a. Based on your Internet research, how much importance do employers seem to place on emphasizing the ethical aspects of equal employment?b. What seem to be the main themes these employers emphasize with respect to ethics and equal
Each group should use the Internet to identify and access at least five companies that emphasize how ethics and equal employment are interrelated.
The HRCI Knowledge Base holds the HR professional responsible to “Ensure that workforce planning and employment activities are compliant with applicable federal, state and local laws and regulations.” Individually or in teams, draw up a matrix that lists (down the side) each law we covered in
Working individually or in groups, respond to the following three scenarios based on what you learned in this chapter. Under what conditions(if any) do you think the following constitute sexual harassment? (a) A female manager fires a male employee because he refuses her requests for sexual favors.
List five strategies for successfully increasing diversity of the workforce.
Present a summary of what employers can and cannot legally do with respect to recruitment, selection, and promotion and layoff practices.
Watch several of these shows (or reruns of the shows), and then meet with your team and answer the following questions:a. What specific HR functions (recruiting, interviewing, and so on) can you identify Donald Trump using on this show? Make sure to give specific examples.b. What specific HR
Read this: As you know by having watched "The Donald" as he organized his business teams for The Apprentice, human resource management plays an important role in what Donald Trump and the participants on his separate teams need to do to be successful. For example, Donald Trump needs to be able to
Working individually or in groups, develop several examples showing how the new HR management practices mentioned in this chapter(using technology, and supporting sustainability efforts, for instance) have or have not been implemented to some extent in the college or university you are now
Laurie Siegel served as senior vice president of human resources for Tyco International from 2003 to 2012. She took over her job just after numerous charges forced the company’s previous board of directors and top executives to leave the firm. Hired by new CEO Edward Breen, Siegel had to tackle
Working individually or in groups, bring several business publications such as Bloomberg Businessweek and the Wall Street Journal to class.Based on their contents, compile a list entitled“What HR Managers and Departments Do Today.’
Explain with examples what we mean by “the changing environment of human resource management.”
____________ is guidance given by a senior in the organization to a new recruit.(a) Empowerment (b) Mentoring(c) Promotion (d) Placement

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