Question: Workers often share the same formal job title and set of tasks that need to be done. The practical reality in many organizations is that

Workers often share the same formal job title and set of tasks that need to be done. The practical reality in many organizations is that workers gravitate to particular tasks that they perform well. What is one formal job that can informally be made up of people playing different roles?

With your teammates, assess the practice of people taking on different roles. From the strengths-based performance appraisal approach, would people engaging in various roles—rather than one consistent job performed by all workers—be a positive or negative way of structuring work? Why or why not? Share your assessment and rationale with the rest of the class.

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One formal job that can informally be made up of people playing different roles is a sales associate ... View full answer

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