Question: 7. Which of the following definitions best characterizes benchmarking? a. A technique that examines product and process attributes to identify areas for improvements. b. The

7. Which of the following definitions best characterizes benchmarking?

a. A technique that examines product and process attributes to identify areas for improvements.

b. The comparison of existing activities with the best levels of performance in other, similar organizations.

c. The development of the most effective methods of completing tasks in a particular industry.

d. The complete redesign of a process within an organization.

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