For the same work team you used in Field Exercise 6-35, examine copies of any relevant written documentation (e.g., written procedures, forms, reports, system documentation). Are any of these forms of written documentation missing? Why? With what consequences? To what extent does this written documentation fit with the information you received in the group interview?

Exercise 6-35

Choose a work team at your work or university and interview them in a group setting. Ask them about their current system (whether computer-based or not) for performing their work. Ask each of them what information they use and/or need and from where/whom they get it. Was this a useful method for you to learn about their work? Why or why not? What comparative advantages does this method provide as compared to one-on-one interviews with each team member? What comparative disadvantages?