Using the nominal group technique, your project team has approved solution signoff. Julia, your sponsor, inquires as to the steps involved with knowledge transfer. You advise they are:

a. Interviews, focus groups, and observations, concluding with a Delphi method to transfer knowledge.

b. Documentation reviews, assessments, sharing for future use in the team’s wiki.

c. Identification, capturing, and publishing for future use in the team’s wiki.

d. Assessing, sharing, identifying, capturing, and applying