Your organization is deploying a new, state-of-the-art website. Working with Penelope, an SME from marketing, you begin a process of outlining resources who will implement and support the system, along with those who will use and benefit from the website. You are:

a. Identifying the transition and operations team, along with customers so that you can properly plan a go-live event

b. Identifying system users who will support and use the system

c. Identifying team members; as go-live approaches, all resources will be asked to provide additional support to ensure a smooth cutover

d. Identifying individuals and groups who may be affected or perceive themselves to be effected by the launch of the website