Identify other major differences between services and products in addition to those listed in Table 1.1. I
Question:
Identify other major differences between services and products in addition to those listed in Table 1.1.
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I TABLE 1.1 Characteristics of Products and Services Services Products Tangible Minimal contact with customer Intangible Extensive contact with customer Minimal participation by customer in the delivery Extensive participation by customer in the delivery Delayed consumption Immediate consumption Labor-intense production Quality difficult to measure Equipment-intense production Quality easily measured
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Based on the differences outlined in Table 11 we can identify additional characteristics that often distinguish services from products Here are some o...View the full answer
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Related Book For
Operations And Supply Chain Management For MBAs
ISBN: 9781119355328
6th Edition
Authors: Jack R. Meredith, Scott M. Shafer
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