Name the term defined in each of the following statements.
1. The pipe-like movement of the materials and information needed to produce a good or service.
2. A strategy that meets the needs of shareholders and employees and that preserves the environment.
3. The processes needed to determine the set of future actions required to operate an existing supply chain.
4. The selection of suppliers.
5. A type of process where a major product is produced or a service provided.
6. A type of process that moves products to warehouses or customers.
7. Processes that involve the receiving of worn-out, defective, and excess products back from customers and support for customers who have problems.

8. A type of business where the major product is intangible, meaning it cannot be weighed or measured.
9. Refers to when a company builds service activities into its product offerings.
10. Means doing something at the lowest possible cost.
11. Means doing the right things to create the most value for the company.
12. Abstractly defined as quality divided by price.
13. A philosophy that aggressively seeks to eliminate causes of production defects.
14. An approach that seeks to make revolutionary changes as opposed to evolutionary changes (which is advocated by total quality management).
15. An approach that combines TQM and JIT.
16. Tools that are taught to managers in “Green and Black Belt Programs.”