The service center for a brokerage company provides three functions to callers: account status, order confirmations, and

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The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over 1 month with these results: 0.80, 0.70, and 0.96, respectively. What is the overall reliability of the call center?

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OM6 operations supply chain management

ISBN: 978-1305664791

6th edition

Authors: David Alan Collier, James R. Evans

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