1.1 How much resource should Microsoft devote to auditing its partners’ continuing ability to meet its criteria? Microsoft chooses to sell and provide support for its software through a comprehensive worldwide network of partners and associated companies, rather than deal directly with customers. There are a number of channels for Microsoft to manage in order to ensure that its users receive the appropriate level of service.

One of these channels is managed by Microsoft under the Certified Solution Provider Programme. Microsoft providers are able to receive training, sales support and software, as well as priority information about the latest upgrades and software patches, to ensure that they are up to date and able to give their customers good service.