Visit http://www.theacsi.org/customer-satisfaction-benchmarks /benchmarks-by-industry, choose Automobiles & Light Vehicles industry, and observe the customer satisfaction scores of the
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Visit http://www.theacsi.org/customer-satisfaction-benchmarks /benchmarks-by-industry, choose Automobiles & Light Vehicles industry, and observe the customer satisfaction scores of the companies in this industry. Do the indices agree with your knowledge of the quality of the cars? Explain.
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The scores generally agree with know...View the full answer
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