With its cool alpine climate and majestic mountain ranges, featuring tremendous vertical drops and copious amounts of

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With its cool alpine climate and majestic mountain ranges, featuring tremendous vertical drops and copious amounts of snow, Alberta is home to several world class ski resorts. At a small and highly exclusive resort located in the heart of Banff National Park, managers have been contending with customer complaints regarding excessive ski lift wait times during the winter peak season. An idea has been floated around to double the number of chairs on the lift and slow down its speed by half, which will still allow customers ample time to safely board and disembark. This means there will only be 100 feet between lift chairs, instead of 200 feet, and each trip to the top of the mountain will now take six minutes instead of three minutes. Management argues that customers will not mind having an additional three minutes to take in the breathtaking beauty of the Canadian Rockies. Using waiting line analysis, show that the proposed idea will help reduce the excessive waiting times. For simplicity, assume that there are currently four lift chairs, the average time to ski down is two minutes, and the same 10 skiers circulate continuously between waiting for the lift, being lifted, and skiing down the mountain.

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Operations Management

ISBN: 9781259270154

6th Canadian Edition

Authors: William J Stevenson, Mehran Hojati, James Cao

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