A local pharmacy has the following pertaining to prescription requests and service times on a typical Monday:

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A local pharmacy has the following pertaining to prescription requests and service times on a typical Monday:

Service Time to Fill Each Prescription (in minutes) 4 Prescription Request Rate per Hour 12 Number of Pharmacists Time P


1. Determine for each time period the probability that there are no customers in the waiting line system.

2. Determine for each time period the average number of prescriptions in the queue.

3. Determine for each time period the average time a prescription spends in the system (waiting time plus filling time).

4. Determine for each time period the maximum queue length for a probability of 95%.

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Operations Management Managing Global Supply Chains

ISBN: 978-1506302935

1st edition

Authors: Ray R. Venkataraman, Jeffrey K. Pinto

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