A service technician for a laser printer manufacturer services five customers who have bought five large printers
Question:
A service technician for a laser printer manufacturer services five customers who have bought five large printers from the company. Each of these printers requires repair and maintenance work after 25 hours of use. Assume that the time between two successive repairs has a negative exponential distribution. The service technician takes an average of 3 hours to service a printer, and the service times also follow a negative exponential distribution. Printer downtime costs the company $200 per hour, and the service technician is paid $30 an hour. Should the company hire a second technician?
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Related Book For 
Operations Management Managing Global Supply Chains
ISBN: 978-1506302935
1st edition
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
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