A typical engineer at a mobile phone insurance company can fix 12 mobiles per day (based on

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A typical engineer at a mobile phone insurance company can fix 12 mobiles per day (based on the current demand level). If he works for nine hours a day, how much time does he have to fix each mobile? 

If the engineers are given 20% allowance (personal, fatigue, and delay), what is the available normal time for fixing each mobile phone?

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